Shipping & Delivery Policy

1. Order Processing & Dispatch Time

Demi-Fine 18K Gold-Plated Jewellery

• Orders are generally dispatched within 1–2 business days after payment confirmation.
• Each piece is carefully checked and packed before dispatch.

Handmade Real-Flower & Custom-Made Jewellery

• Orders are generally dispatched within 3–5 business days after payment confirmation.
• As these pieces involve handmade work, natural flowers, or customisation, additional preparation time may occasionally be required.

Please note that dispatch time refers to the time taken to prepare and ship your order, not the total delivery time.

2. Estimated Delivery Time

Once your order has been dispatched, the estimated delivery time is:

• Within India: Approximately 3–7 business days.
• International orders: Approximately 7–20 business days.

These delivery times are estimates and may vary depending on the destination, courier service, customs clearance, public holidays, and other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated before your order is confirmed. Any free-shipping offers will be subject to the terms specified at the time of purchase.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared where available. Please allow some time for the courier's tracking system to update.

5. International Shipping & Customs

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility where permitted by law.

Customs clearance and international delivery times are beyond our direct control.

6. Delays in Delivery

Although we strive to dispatch and deliver orders within the estimated timelines, delays may occur due to courier disruptions, weather conditions, customs procedures, public holidays, or other circumstances beyond our control.

If your order has not arrived within the estimated delivery period, please contact us with your order number so we can assist you.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping details at checkout. Please contact us as soon as possible if you notice an error in your address.

Address changes may not be possible once an order has been dispatched. Additional shipping charges may apply if a parcel needs to be resent, where permitted by law.

8. Damaged or Missing Orders

If your order arrives damaged or appears to be missing, please contact us promptly with your order number and relevant photographs, where applicable. We will investigate the issue and assist with an appropriate resolution in accordance with our policies and applicable law.