Privacy Policy

1. Information We Collect

We may collect the following information:

Personal and contact information: Name, email address, telephone number, billing address, shipping address, and other details you voluntarily provide.

Order information: Products purchased, order number, order history, delivery details, return requests, and customer service correspondence.

Payment information: Payment status, transaction references, and other information made available to us by payment processors. We do not intentionally store complete payment card details or banking passwords.

Technical information: IP address, browser and device information, cookies, website interactions, and usage data, where collected by our website platform or service providers.

Communications: Messages, feedback, reviews, photographs supplied for a return or damage claim, and other information you share with us.

2. How We Use Your Information

We use personal information to:

• Process payments and fulfil orders.
• Arrange dispatch, shipping, and delivery.
• Provide order confirmations and tracking updates.
• Respond to enquiries, complaints, returns, and refund requests.
• Prevent fraud and protect our business and customers.
• Maintain accounting, tax, and transaction records.
• Improve our website, products, and customer experience.
• Send marketing communications where permitted and where required consent has been obtained.
• Meet applicable legal and regulatory obligations.

We will not use personal information for purposes that are incompatible with the purposes disclosed to you, except where permitted by applicable law.

3. Legal Grounds and Consent

Where required by applicable law, we process personal information on the basis of consent, fulfilment of your order or requested services, compliance with legal obligations, or another lawful basis available to us.

Where consent is required, you may withdraw it using the method provided or by contacting us. Withdrawal does not affect processing already lawfully carried out, and some processing may continue where permitted or required by law.

4. Sharing Information

We may disclose relevant information to:

• Payment gateways and payment service providers.
• Courier companies and logistics partners.
• Website hosting, e-commerce, and order-management providers.
• Customer support, security, and technical service providers.
• Professional advisers, auditors, and tax professionals.
• Government authorities, regulators, or law enforcement where legally required.

We share only information reasonably necessary for the relevant purpose.

We do not sell personal information to third parties.

5. Etsy Purchases

When you purchase ISIRA products through Etsy, Etsy processes information under its own terms and privacy policy. We may receive information necessary to fulfil your order, communicate with you, and manage customer service.

We will use Etsy buyer information only for legitimate order-related and business purposes permitted by Etsy's policies and applicable law.

We will not add Etsy buyers to independent marketing lists or use their information for unrelated promotional purposes without the required consent and permission under applicable rules.

6. Cookies and Analytics

Our website may use cookies and similar technologies for shopping-cart functionality, security, preferences, analytics, and website performance.

Where required, we will obtain consent before using non-essential cookies or tracking technologies. You may also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

7. Data Retention

We retain personal information only as long as reasonably necessary for order fulfilment, customer support, accounting, taxation, legal compliance, fraud prevention, and dispute resolution.

Information that is no longer required will be deleted or anonymised where appropriate, subject to legal retention obligations.

8. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, and disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

9. International Data Transfers

Because ISIRA serves customers internationally, information may be processed in India or other countries where our service providers operate.

Any transfer of personal information will be subject to applicable data protection requirements and restrictions.

10. Your Rights

Depending on your location and applicable law, you may be entitled to request access to, correction of, or deletion of your personal information; withdraw consent; object to certain processing; or submit a complaint.

To exercise applicable rights, contact us using the details below. We may request reasonable information to verify your identity.

11. Children's Privacy

Our store is not intended to knowingly collect personal information directly from children without appropriate authorisation where required by law. If you believe that a child has provided personal information improperly, please contact us.

12. Third-Party Services

Our website may link to Etsy, payment gateways, social media services, delivery partners, and other third-party websites. Their handling of personal information is governed by their own policies.

ISIRA is not responsible for independent third-party privacy practices beyond its obligations under applicable law.

13. Changes to This Policy

We may update this policy when our practices, services, or legal obligations change. The latest version will be published on our website with its updated effective date.